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As you troubleshoot the X1, you may encounter an issue where the system will not turn on or boot Windows properly. In the past, one troubleshooting method was to pull the battery and all power from the system and depress the power button for 1 minute; since the battery is located inside the X1 carbon and cannot be removed, we recommend the following procedure:
1) Verify the computer is completely shut down - depress the power button for 10 seconds. Make sure power adapter is unplugged.
2) Use a paperclip, toothpick, or other small object to depress the Reset Button (you will feel a slight click) found in the hole to the bottom right of the main fan exhaust on the bottom of the system.
3) After 5 seconds remove the tool you used to depress the Reset Button.
4) Plug power adapter back into the ThinkPad.
5) Press the power button to start the computer normally.
P.S. Not all models have the reset hole in the exact same location but it should be on the rear of the laptop.
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