Problem/Question
Users are showing up with @ads-pipe.internal email address, as opposed to @ads-pipe.com address.
Overview
Some users are showing up in the address book with @ads-pipe.internal email address. The issue has been resolved on the Exchange server, but you will need to purge or delete old/cached email address and download a new copy of the address book.
Solution
Delete Individual Email Addresses
You can delete individual email addresses from the Auto-Complete list by typing the email address into the To: field when composing an email. When the address appears, select the “X” next to it and it will be removed.
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Clear Entire Address List
- Select “File“.
- Choose “Options“.
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- Select “Mail” on the left pane, then scroll all the way down to the “Send messages” section.
- Select the “Empty Auto-Complete List” button. If you want to turn off the Auto-Complete feature, uncheck the “Use Auto-Complete List to suggest names when typing in the To, CC, and Bcc lines“, then select “OK“.
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- Select “Yes” on the dialog box that appears.
- Redownload the latest Offline Address Book
- Click File tab, Click on Account Settings, and then click Download Address Book.
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- In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
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- Click OK
- Your Outlook Global Address Book is now up-to-date.
Still Need assistance?
Please contact the service desk at 866-844-4237