Clear Cached email address

Problem/Question

Users are showing up with @ads-pipe.internal email address, as opposed to @ads-pipe.com address.

Overview

Some users are showing up in the address book with @ads-pipe.internal email address. The issue has been resolved on the Exchange server, but you will need to purge or delete old/cached email address and download a new copy of the address book.

Solution

Delete Individual Email Addresses

You can delete individual email addresses from the Auto-Complete list by typing the email address into the To: field when composing an email. When the address appears, select the “X” next to it and it will be removed.
Outlook 2013 delete single email address from AutoComplete

Clear Entire Address List

  1. Select “File“.
  2. Choose “Options“.
    Outlook 2013 Options
  3. Select “Mail” on the left pane, then scroll all the way down to the “Send messages” section.
  4. Select the “Empty Auto-Complete List” button. If you want to turn off the Auto-Complete feature, uncheck the “Use Auto-Complete List to suggest names when typing in the To, CC, and Bcc lines“, then select “OK“.
    Outlook 2013 Empty Autocomplete button
  5. Select “Yes” on the dialog box that appears.
  6. Redownload the latest Offline Address Book
  1. Click File tab, Click on Account Settings, and then click Download Address Book.
    Outlook2013-DwnAddrBook1
  2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
    Outlook2013-DwnAddrBook2
  3. Click OK
  4. Your Outlook Global Address Book is now up-to-date.

 

Still Need assistance? 

Please contact the service desk at 866-844-4237

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