This Request is Classified As a:
Low
A Low ticket should be picked up and responded to within 3-5 Days by help desk personnel. Ticket SLA’s will vary at this level depending on inventory. These are considered non-critical incidents and request that have valid work arounds. For example, a desktop printer that has stopped working would be considered a low as the work around would be printing to the Konica Minolta printer that should be present at every location.
Currently we are offering two types of phone depending on Location The two options are below:
