Problem/Question
Define the specific problem (for example, "Unable to Login to <X>").
If there are multiple problems that the user may experience, separate them with bullets.
Overview
Excel fails to open or launch when XL and GL connect plugins are installed
Solution
If Excel will not launch, start in safe mode. If XL and GL connect are installed, remove those products. Once removed, Excel should open without issue. Task DTs with making the plugins available for download by those users so they can reinstall, at their own risk.
For additional information, check these categories in the Knowledge Base:
List links to related Knowledge Base categories.
https://www.xappex.com/docs/enabler4excel/faq/i-used-to-have-the-enabler4excel-tab-in-my-excel-ribbon-but-now-its-gone/