Application and Software Support

Troubleshooting for multiple ADS supports Software and Applications.

Categories (5)

Microsoft Office Products

If you are requesting, missing, or having trouble with a feature or tool in the Microsoft Office suite product, start here.
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Aspire Issues

Issues related to the Aspire website
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Digitech Software (ImageSilo, Papervision)

Known Issues and resolutions on Papervision and ImageSilo
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Ivanti

All things related to Ivanti or Portal Manager
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Operating System Support

An operating system is the most important software that runs on a computer. It manages the computer's memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer's language. Without an operating system, a computer is useless.
If you are experiencing issues with your operating system (Microsoft Windows: XP, 7, 10, RedHat, etc.) please start here.
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Articles (7)

Adobe Reader - Cannot find or create the font .'Some characters may not display or print correctly.

How to resolve the error "Cannot find or create the font ' * ' . Some characters may not display or print correctly.

How to Append /Merge in PrimoPDF

Process for using the PrimoPDF software for adding to or merging PDF documents.

Microsoft Windows Program Removal

This article resolves an issue with Office 365 installation failing due to Microsoft Access database engine not being removed from control panel.

My default PDF viewer keeps defaulting back to Adobe Pro on my Windows 10 machine

If you want to use any other PDF tool other than Adobe Pro, someone from the service desk will need to remote in to assist with this configuration change.

NTPEP - How to Change Time on Scanner (3090 & 9090)

Instructions for changing the time on a NTPEP scanner

Power Plan Support

Process of Escalation for Compliance Report Issues