This Request is Classified As a:
Low
A Low ticket should be picked up and responded to within 3-5 Days by help desk personnel. Ticket SLA’s will vary at this level depending on inventory. These are considered non-critical incidents and request that have valid work arounds. For example, a desktop printer that has stopped working would be considered a low as the work around would be printing to the Konica Minolta printer that should be present at every location.