Known Issues and resolutions on Papervision and ImageSilo

Articles (6)

Pinned Article Papervision Printer Error: The Specified account has been disabled

Print to Papervision may throw an error regarding "The Specified Entity Account has been disabled. Please contact you system administrator", or you continue to receive a prompt to log in to ImageSilo. You will need to specify an entity ID so that ImageSilo know's which account your documents will need to be routed to.

Email documents that include .PDF attachments may display differently when viewed using the ImageSilo Document Viewer plug-in

Prior to version R74, .PDF attachments included with an email were displayed directly in the ImageSilo document viewer.

How do I get the "Send to Papervision"/PVE Explorer.exe shortcut on my desktop

Instructions on how to make a shortcut on your desktop for Sending to Papervision.

Image Silo (website) Troubleshooting

Instructions for troubleshooting issues with the ImageSilo website.

Search criteria that includes brackets [ ] in ImageSilo are not returning any search results

With the addition of a new document search service in R80, search criteria that included brackets in the query are no longer supported for use in searching. This new search service includes additional search capabilities for all projects, global and full-text searches.

Unable to view documents with annotations in the browser-based viewer

This issue specifically affects “users” (not administrators) where the “Force Annotations On” security access right is enabled and the user(s) is set to use the browser-based viewe