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General FAQ's
For questions related to common computer settings.
Articles (5)
Pinned Article
Top Serivces: New Employee/New Hire
How to Change Time Zone – Windows 7
How to take a Screen Shot
Password Change Procedure for VPN users
Your password has expired and you telecommute. How do you reset your password once it has expired?
Differences between Incident, Major Incident, Problem, Change, Release, and Service Request
This article first gives an overview of the ITIL definitions of these different classification of items, provides sample use cases, and provides additional notes regarding how these classifications manifest themselves within TeamDynamix.
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